ProBuilt Hawaii Reviews

From 77 reviews
Gregory Johnson
Gregory Johnson
At least they called me back.Most likely will do business with them in the future.
Response from business owner
Thanks for the 4 star review Gregory. We appreciate your call. Unfortunately we couldn’t help with your roof repair request due to our current roof production schedule. We look forward to hearing from you in the future when you are ready for rain gutters and a new roof. Aloha.
via Google
Cheryl
Cheryl
Professional service, prompt response, and quality work. Installed gutters on the two houses on my property. They look great and work well.
Response from business owner
Happy to hear you are enjoying your seamless aluminum rain gutter systems! Thank you Cheryl for your review! We appreciate your business!
via Google
LEAH FU
LEAH FU
This company was very responsive and professional. They did a great job on my roof, very happy with their service from start to finish. Thank you Jason and the crew for doing such a great job!
Response from business owner
Thank you Leah for the opportunity to serve you and for your feedback on your experience!
via Google
Sandi Sterker
Sandi Sterker
A pleasure to work with such a professional company here on Kauai. From the presentation of where the shakes come from & the milling process to the final clean up, everything was done 1st class. The crew was so easy to work with and had … read more
Response from business owner
Thank you Sandi for your kind and thoughtful review. It has been a pleasure to work with you and your condo association completing the roof replacements within your community. We value your feedback and we will be sure to share it with our team here at ProBuilt Hawaii Roofing & Rain Gutters!
via Google
Michael Becker
Michael Becker
From initial contact to job completion, ProBuilt was a pleasure to work with. The company is responsive, professional, timely and reliable. I entirely recommend ProBuilt and would not hesitate for the company to do any work within their … read more
via Google
Jim Oliver
Jim Oliver
Pro Built answered the phone, called me back, kept their appointment, did the work they promised for the cost they quoted, used professional installers and equipment, and followed up afterwards. If you value a timely, quality installation … read more
via Google
Michael Topham
Michael Topham
Jason's crew were top notch – professional, courteous, clean and just a good group of hard-working young men who did a fantastic job.
Response from business owner
Thank you Mike! It was a pleasure to work on your beautiful home and ohana installing the Custom Cut Cedar Roof and Copper Rain Gutter System. You property is amazing and our team truly valued the opportunity to have served you folks!
via Google
Jason Libby
Jason Libby
ProBuilt Hawaii had an exceptional response time after submitting the online application and was able to perform a roofing estimate right away. Jason was very professional and great to work with throughout the whole process, from … read more
Response from business owner
We really appreciate your feedback! We were happy to provide a new roof along with skylight windows for your home!
via Google
dottie sievert
dottie sievert
ProBuilt Hawaii just finished replacing the roof on our Koloa home. Jason and his team were very professional and efficient. They removed the old roof and installed the new one in just two days. They also reflashed around two skylights and … read more
Response from business owner
Thank you Dottie for providing feedback on your recent roof replacement. I am happy we were able to provide you with the color of Certainteed roof shingle you desired! The skylights and custom copper curb flashing look great! The rain gutter system we installed a few years back appears to be functioning well. We did clean out your gutters when we completed your roof replacement. Thank you for trusting us a 2nd time to complete your exterior home improvements! I will share your feedback with our team here at ProBuilt Hawaii Roofing and Rain Gutters. Happy Holidays!
via Google
Glen & Bernie Fujimura
Glen & Bernie Fujimura
Contacting Pro Build was the best thing my husband and I did. We had our roof redone and added a solar vent. Our home is so much cooler with it.From the beginning to the end everything went smoothly. Jason’s workers are extremely … read more
Response from business owner
Wow Glen & Bernie, Thank you for taking the time to provide your feedback. I am going to share your review with our team! Your home is very well taken care of so thank you for trusting us to serve you by installing your new Solar Reflective Roof System. I am happy to hear the Solar Fan is making a big difference. Your yard is one of the greenest yards on the west side so we had to make sure we took care of it! Here at ProBuilt Hawaii Roofing & Rain Gutters our motto is "Quality is our Tradition! Service is our Promise." Reading a review such as yours humbly tells us we are living up to our motto. We will continue to offer our best to each and every customer! THANK YOU!
via Google
Bricen Moritsugu
Bricen Moritsugu
ProBuilt Hawaii was very fast in responses/communication as well as work. They were able to slide our office roof replacement job in between other jobs on the schedule. I appreciate the communication every step of the way before, during … read more
Response from business owner
Thank you Bricen. We were grateful for the opportunity to replace your roof! Our Solar Fans should make a big difference in keeping the attic much cooler.
via Google
russell mccluskey II
russell mccluskey II
A Great Family Business ran by super awesome people in Jason and Lisa. Their professionalism and quality of work is second to none. Highly recommend Pro Built for all your roofing and Rain Gutter needs.
Response from business owner
Thanks Russell! Happy to serve you and your family!
via Google
Robert Peirce
Robert Peirce
This company was wonderful to work with...honest, ethical, professional, and kept us informed throughout the project. I highly recommend them.
Response from business owner
Thank you Mr. Peirce. It was our pleasure to complete your Cedar Roof Replacement on your beautiful home!
via Google
Brent Stucker
Brent Stucker
Professional service, quick to return phone calls, kept to their schedule, and reasonable price. Exactly what I was hoping for in a roofing and gutter contractor.
Response from business owner
Thank you Brent. Our team appreciates your business.
via Google
Mike Beydler
Mike Beydler
Amazing staff and installed my new roof on time.
Response from business owner
Thank you for trusting in ProBuilt Hawaii Roofing & Rain Gutters with your Tile Roof Replacement! The color you picked for you MCA Japanese Flat Clay Tile was a great choice! Thanks Mike!
via Google
Steven Wight
Steven Wight
EXCELLENT work done in a timely fashion!
Response from business owner
Thank you Steven! We strive to provide Excellent Service to Every Customer, Every Time!
via Google
Bill Bernard
Bill Bernard
As HOA President supervising a large project of 52 buildings, I expected and received top notch service. Thanks Pro-Built.
Response from business owner
We strive for excellent customer service and are happy to hear we met your expectations!
via Google
James Fischer
James Fischer
We had the roof and gutters on our small house redone. This is a very good company. Straight forward, honest, competent. No games or empty promises. Even though ours was a small project relative to other things they're working on, they … read more
Response from business owner
Your roof and gutters look great on your home. The Solar Reflective Shingles and Solar Fan should help keep your home cooler! We appreciate your business!
via Google
Christy Lagundino
Christy Lagundino
Probuilt Hawaii was awesome! Service was fast, friendly, reliable and professional. I would highly recommend choosing them!
via Google
David Hubbard
David Hubbard
Down to business, efficient & professional. Very responsive & cooperative to ensure my needs were met. I would highly recommend them.
via Google
Rosanne Gianotti
Rosanne Gianotti
When you receive quality service, you remember. We were treated with professionalism and were provided quality products. Probuilt is a definite recommendation.
via Google
Gary Regas
Gary Regas
Top notch people! Quality product and great service.
via Google
James Pycha
James Pycha
Professionalism, Communication, Quality work, Quality Product
Response from business owner
Thank you James, it has been a pleasure working with you on both of your projects.
via Facebook
Kela Caspillo
Kela Caspillo
Lisa was great with communicating with me and the crew was very kind and considerate of some requests I made. My gutters look great! They also installed my rain chains for me and told me to call if I see any issues with my gutters. Which I … read more
via Google
Todd Crawford
Todd Crawford
Fast and friendly and knowledgeable what more can you ask for!!
via Google
Lawrence White
Lawrence White
The company is very professional and provide outstanding service.Any question or problem areas were quickly taken care of.The two installers Nicko, and Danieldid an excellent job installing gutters on my house. I am very happy with … read more
via Google
Mahina Chock
Mahina Chock
From the start, ProBuilt was professional, quick, and very easy to work with. Lisa provides EXCEPTIONAL customer service. I love when businesses are personable and professional, and they fit the bill. Our home in Lawai had no rain gutters … read more
via Google
Neil Bellefeuille
Neil Bellefeuille
Jason and his crew are real pros and know how to get in and out and deal with neighbours and HOAs professionally. They do amazing work and most importantly, they do what they say they're going to do when the promise to do it!
via Google
William H Carney
William H Carney
Highly recommend. Outstanding quality and real value as the job was done right the first time. Living off island has its challenges locating, communicating, and co ordinating with qualified contractors who can work unsupervised. From … read more
via Google
Nina Magoun
Nina Magoun
Good at explaining everything, from initial inspection, to choices, scheduling, costs, and wrap-up. First rate.
via Google
Ray Ishihara
Ray Ishihara
Contractor and employee's were very professional.Job well done, clean up terrific and no wasted time observed.
Response from business owner
You have a beautiful and well maintained home Ray. Thank you for entrusting ProBuilt to install your new Certainteed Landmark Roof.
via Google
Wayne Richardson IV
Wayne Richardson IV
If you need a new roof or gutters installed, you are making a mistake not calling Jason. ProBuilt provides outstanding service, reasonable pricing, and quality craftsmanship. ProBuilt crews move quick, and they move with precision. We … read more
via Facebook
Craig Johnson
Craig Johnson
Pali Kai Condos..Excellent job by ProBuilt Roofing. Pali Kai has contracted with ProBuilt to reroof all 17 buildings with new shake roofing. First building done and very happy with final product. Excellent materials and workmanship. Highly … read more
Response from business owner
Thank you Craig. Our team appreciates your feedback and we look forward continuing to serve your community.
via Google
Greg Iten
Greg Iten
My existing roof was damaged in a wind storm on Christmas 2019. I contacted five roofing companies about re-roofing it. Many roofers said they would be out and never showed or came out and I never heard back from them. Jason with ProBuilt … read more
Response from business owner
Thank you Greg! Lisa, I, and the ProBuilt team greatly appreciate all of your continued referrals and this review. We appreciate the attention to detail that is evident on your home and thank you for trusting us to serve you!
via Google
Jeane Michioka
Jeane Michioka
I called several rain gutter companies on Kauai. A few didn't bother calling me back and a couple there came out and didn't bother giving me a bid! I reached out to ProBuilt Hawaii and to my surprise they called me back and not only that … read more
Response from business owner
Julie, it is concerning to us that you are disappointed and that we didn’t meet your expectation for your rain gutter system. We discussed with Destry, at the time of our inspection, our concerns and potential issues if we installed gutters on your home. The roofing company that installed your roof did not overhang the shingles per manufacturer recommendations. In addition, there is no metal edge. There is a drip board but the primary issue is the shingles don’t extend pass that drip board far enough. The professional opinion we did offer, to Destry, prior to bidding & installing your gutters, was wind driven rain, due to your close proximity to the ocean, may run down your fascia and behind your gutters as a result of the incorrect shingle installation completed by another roofing contractor during the construction of the home. Please contact our office directly if you would like to work towards other alterative solutions as we always strive to provide the best functioning system for each unique home improvement project.
via Google
Donald Swartz
Donald Swartz
The job of gutter installation was done timely and to perfection. A totally pleasant experience and would highly recommend to anyone needing this service.
via Google
Michael Pytel
Michael Pytel
ProBuilt and the team inspected my roof to help me determine if now is the time to install a solar sstem plus a new roof. They could have easily said "Yes, you need a new roof". Instead they were open and honest. They let me know I … read more
via Google
Janice Portillo
Janice Portillo
We tried to use numerous companies that were referred to us by a contractor friend. We even went to a metal house to purchase and install ourselves, we could not ever get a quote from them. I saw a ProBuilt truck and called, Lisa answered… read more
via Google
Richard Daley
Richard Daley
Excellent professional workmanship. Highly organized and customer oriented. Delivered considerably more than our expectations.
Response from business owner
Thank you Richard for providing your feedback on your experience with ProBuilt Hawaii Roofing installing your new wood cedar roof. We really enjoyed the BBQ you and your neighbors provided our team! It was great serving you and we are happy to hear we exceeding your expectations!
via Google
Brad Finney
Brad Finney
There are good contractors and bad contractors. Jason and his team at Probuilt are GREAT contractors. Jason knows his roofs. He has obviously set a high standard for selecting his employees who are skilled and efficient. Jason helped us … read more
via Google
Alex Schermer
Alex Schermer
I contacted Jason with ProBuilt Hawaii to repair some damage to my roof. He came out immediately and assessed the damage. He and his crew did an amazing job repairing the roof. Very professional. I highly recommend using ProBuilt Hawaii… read more
Response from business owner
Thanks Alex for trusting us to work with your insurance adjuster and replacing your roof due to wind damage. We are grateful for your business and recommendation! Aloha
via Google
Steven Karratti
Steven Karratti
Very satisfied with the efficiency and quality of workmanship. They even did a follow up area cleanup!
Response from business owner
Thanks Steven for taking the time to describe your experience reroofing your home in Kekaha. Our goal is always to leave customers yards cleaner than we found them Thank you for allowing us the opportunity to install your new Certainteed Landmark roof Shingles!
via Google
boo ho
boo ho
I am extremely happy with ProBuilt. I can really tell Jason cares greatly about customer satisfaction. I choose them because I watch the crew working on my neighbor's roof and it was done so quickly and efficiently. I got quotes from … read more
Response from business owner
Thank you Keiko! It was a pleasure to serve you installing your new roof and rain gutters!
via Google
Katherine Lewi Otsuji
Katherine Lewi Otsuji
Pr-obuilt is a pleasure to work with. Its so nice to work with a contractor who returns calls promptly and gets the work done efficiently and at a reasonable cost.
Response from business owner
Thank you Katherine for the feedback! Our office works really hard at calling each and every customer back quickly. We value your business and appreciate your feedback.
via Google
Ernie Johnston
Ernie Johnston
Jason and the Probuilt Hawaii crew were incredible and I absolutely recommend them for all your roofing needs. From our first contact until well after the job was finished, Jason was courteous, patient, responsive, clear in his … read more
Response from business owner
Thank you Ernie! It was our pleasure to provide service and quality for Evelyn new roofing system. We're grateful for your kind words and thoughtful feedback.
via Facebook
Marvin Green
Marvin Green
Lean, quick and efficient operation! Our new rain gutters look sharp! And work amazingly!
Response from business owner
Thank you Marvin for allowing us to install your new seamless aluminum rain gutters in Koloa.
via Google
Lori Otsuka
Lori Otsuka
I am currently running my family business which was incorporated in 1947 by my grandfather and managed by my father for over 65 years. My dad always strived for hard work, dedication, excellence & integrity. My father’s home roof … read more
Response from business owner
Thank you Lori!
via Facebook
Lori Otsuka
Lori Otsuka
I am currently running my family business which was incorporated in 1947 by my grandfather and managed by my father for over 65 years. My dad always strived for hard work, dedication, excellence and integrity.My father's home roof … read more
Response from business owner
Lori, I am speechless! I am honored to have been compared to your father. Thank you for selecting ProBuilt Hawaii Roofing and trusting us in working with your insurance company and replacing your cedar wood roof. Lisa, myself, and our entire team really do strive to make the roof replacement process as smooth as possible. Thank you so much for your amazing words, recommendation, and review!
via Google
mene hunes
mene hunes
Friendly awesome service!
via Google
Rick I
Rick I
What a great crew
Response from business owner
Thanks Rick. We were happy to replace your old worn out roof.
via Google
christian brooks
christian brooks
Great communication. Delivered a clean gutter system on time and on budget!Mahalo
Response from business owner
Thanks Christian. We appreciated your patience as we waited to install your rain gutters after the stop work order was lifted due to Emergency Rule #5 as a result of COVID-19.
via Google
Diane Hughes
Diane Hughes
We are very grateful to Jason Berry and his employee’s. They worked very hard on the replacement of our roof. There were many unexpected challenges however they didn’t stop and now we have a well built shingles roof. They helped us with … read more
Response from business owner
Diane and Keala Kai, it was a pleasure to replace your old worn out wood shingle roof. We value each and every customer no matter how difficult the job. You showed the ProBuilt Hawaii Roofing team so much aloha with a home cooked meal upon completion of your roof. It was amazing and we really enjoyed that special time! Mahalos to you and Keala Kai for your abundance of Aloha!
via Google
lisa orourke
lisa orourke
Thank you so much for beautiful new roof.. My whole experience from beginning to end was top notch. Definitely want to give a shout out to Jason’s workers. I have never met such hardworking individuals in my life that do flawless work. … read more
Response from business owner
Thank you Lisa. Happy we could assist you and work with your insurance company to get your roof replacement cost covered due to all the wind damage to your shingles.
via Google
Spencer Tiet
Spencer Tiet
We reached out to ProBuilt Hawaii to get our roof replaced on a home that we recently purchased. Our roof was well beyond the end of its life cycle and the previous owner even applied a silicone sealant to try and extend the life. Jason and… read more
Response from business owner
Thank you Spencer! We work super hard to make sure we get every job cleaned up really well. I'm always telling the guys, if a customer walks around there house and can't tell we were there until they look up at their roof then we did a good job on the clean up! We appreciate your business and look forward to installing your new rain gutters soon!
via Google
Miki Jenkins
Miki Jenkins
Jason is professional and he does exactly what he says he is going to do. He has a six man team who have a system down to be efficient and they clean up the yard afterwards My expectations were surpassed and My husband and I would recommend… read more
Response from business owner
Thank you Miki for your kind words for the ProBuilt Team!
via Facebook
Janie Crane
Janie Crane
Jason inspected our drywall water damage and determined that it was not from a roof leak, however, he recommended a company he trusts who could deal with our problem. His wife (& office mgr.) was prompt in responding to my inquiry and kept… read more
Response from business owner
Thanks Janie. Happy we could help.
via Google
Ronny Chen
Ronny Chen
Thank you Jason for coming over to check out my roof! With all of this rain and flashflooding, Jason came over to check on my neighbors new roof. I wanted to see if he would be able to take a look at our home as well.He showed true aloha … read more
Response from business owner
Thank you Ronny for your kind review! Our team at ProBuilt Hawaii Roofing & Rain Gutters truly appreciates all of the aloha our customers show us as well!
via Google
Dianna Faidley
Dianna Faidley
Our roof project was not a straightforward roof with insurance involved. Insurance would not pay the cost of getting roof replaced. Jason spent his time on out behalf with insurance adjuster to increase their allowable. They wouldn’t budge … read more
Response from business owner
Roof Wind Damage is very common here on Kauai and we were happy to assist you with your insurance roof claim. Thank you for giving us the opportunity to serve you! We very much appreciate your great review!
via Google
Matt Smith
Matt Smith
Jason and his crew were great to work with and I would highly recommend them!
Response from business owner
Thank you Matt. The Certainteed Landmark in Georgetown Gray was a great color selection! Always thankful for our Kalaheo Roofing customers! We appreciate your business!
via Google
Portia McCreery
Portia McCreery
All the guys that were on the job were very polite and efficient. We had a very difficult roof situation and they made it look pretty easy. Every evening, they would take care to clean the site before they left. By the time they were … read more
Response from business owner
Thank you Portia for allowing our team to complete your roof replacement. We strive to protect our clients homes and clean up with great detail. I am glad you were so happy with the overall roof experience!
via Google
Ruth Beckner
Ruth Beckner
Great family business! efficient, friendly and Really good workmanship!
Response from business owner
Thank you Ruth for your great feedback and allowing us the opportunity to install your new energy star rated roof on your beautiful oceanfront home in Poipu!
via Google
Tiffany Salazar
Tiffany Salazar
Very professional company to do work with! We’re happy with our gutters and how efficient and fast it was to install on site! Thank you Probuilt!!
Response from business owner
Thank you so much Tiffany for allowing us to install your Aluminum Rain Gutters on your home! – Jason and Lisa!
via Google
Chas Boggs Jr
Chas Boggs Jr
Unreal customer service and response time they gave me honest information to save me money with real information on how solar panel vent ports to cool down are home in the summer time 2 Seamless Gutters that divert rain water where you want… read more
Response from business owner
We were happy to provide you with a roof inspection on your home in Lawai and answer your questions. We look forward to serving you on your projects.
via Google
Sheldon Ceria
Sheldon Ceria
ProBuilt is the most professional company I’ve dealt with. Their work is high quality, my roof and gutters was done Very quickly. Lisa and Jason responded to all my questions very quickly and scheduled me in as soon as possible. I’m very… read more
Response from business owner
Thanks Sheldon for the great review! We were happy to install your new Certainteed Landmark Roof and Seamless Aluminum Rain Gutters for your home in Koloa. We value your referrals!
via Google
Mark McCaslin
Mark McCaslin
ProBuilt did a major cedar shake reroofing at our home of approx 3400 sq ft. Jason and his crew were punctual, professional, finished on budget and on a tight schedule. Insurance coverage was an issue and Jason handled all communication … read more
Response from business owner
Thank you Mark! We were happy to handle your roof insurance claim! Roof Wind Damage Claims can be confusing and difficult but Jason's has been assisting homeowners with insurance roof claims for over 20yrs and your fully covered replacement worked out great! Your home is beautiful and we were honored to serve you! The cedar wood roof and copper rain gutters were a great choice!
via Google
FA
FA
My experience with Probuilt, from the first time I called and received a quick call-back from Lisa to the finished product, has been excellent.Jason came to the house and provided a quote within days. When his crew arrived to do the job (… read more
via Google
Sheena Parinas
Sheena Parinas
ProBuilt Hawaii has been great when it came to repairing our roofing and has been very patient with all the other clients they have had before us. Having to keep in touch with them via texting and email was a success. Very professional and … read more
via Google
Kaua'i Island Homes Property Management
Kaua'i Island Homes Property Management
Probuilt Hawaii did an amazing roof on one of our properties in Kapaa! It’s gorgeous!But most importantly Jason & Lisa went above and beyond the request and assisted us with saving a major amount of $$$$ to our owner which is always an … read more
via Google
Dawn Gant Wooten
Dawn Gant Wooten
Amazing customer service, fantastic work on one of our homeowner’s property.
via Facebook
Colleen M
Colleen M
I met Jason when he came to do the inspection on my roof after it was damaged due to high winds. I was first impressed by ProBuilt when I received a follow up call from Lisa on the day of the inspection giving me a heads up on when to … read more
via Google
Cora Mukai
Cora Mukai
I was very impressed with Jason. After the shingles blew off the roof, Jason came by to evaluate the situation. He had his crew put a tarp on the roof to prevent further damage to the to the inside of the building. My insurance company … read more
via Google
Kathie T
Kathie T
I would give them 10 stars if I could! Our roof was just replaced by Probuilt Hawaii and we are so happy we worked with Jason, Lisa and his wonderful crew. From the very first contact with Probuilt Hawaii I could tell they were … read more
via Google
Jon Kaaihue
Jon Kaaihue
At first I contemplated the idea about going with an unlicensed contractor but I thought it through and decided not to. The ultimate reason was I never wanted something to come back to my wife and I if something went wrong. Our home is … read more
via Google
Robin M
Robin M
ProBuilt Hawaii replaced the roof and gutters on my home prior to me moving to the mainland for work. Lisa could not have been kinder about scheduling the jobs, especially since I was in a tight pinch to sell my house, and Jason sent a … read more
via Google
Michelle Clark Pacilio
Michelle Clark Pacilio
ProBuilt is amazing! Could not be happier with how our roof turned out. Lisa and Jason are a pleasure to work with. Everything was first rate and efficient from start to finish. I would highly recommend them for any roofing job.
via Facebook
Corlis Moritsugu
Corlis Moritsugu
If I could give Jason and Lisa and their crew 10 stars it still wouldn’t be enough. They take customer service to the highest level. They are so professional, from their thorough estimate all the way to the thank you card when the job is … read more
via Facebook
Kehaulani Meyer-Kaaihue
Kehaulani Meyer-Kaaihue
Super professional, knowledgeable and courteous. A company you can trust and definitely rely calling upon here on Kauai!
via Facebook